FAQs

Shipping and Delivery

Portugal : The estimated delivery time is 1 to 3 working days after payment confirmation.

Autonomous Regions (Madeira and Azores) : Delivery time may vary between 3 to 7 working days , depending on the location.

International Shipping : Delivery time will depend on the destination and the conditions of the carrier in the destination country, and may vary between 7 and 15 business days .

Portugal: We offer free shipping for all orders within Portugal.

Autonomous Regions (Madeira and Azores): shipping costs are the responsibility of the customer . The shipping cost will be calculated based on the destination and weight of the order, and will be displayed before finalizing the purchase.

International Shipping : For orders outside of Portugal, shipping costs are the responsibility of the customer . The shipping cost will be calculated based on the destination and weight of the order, and will be displayed before finalizing the purchase.

At Mimou, we deliver throughout Europe, ensuring that our products reach you quickly and safely!

We do our best to meet the delivery times stated, however, occasional delays may occur due to factors beyond our control, such as weather conditions, strikes, or customs procedures for international shipments.

If your order does not arrive within the stipulated time, please contact our Customer Service at mimoucomsetics@gmail.com or +351 915969719 so that we can investigate and resolve the issue.

Returns and Exchanges

Our customers have the right to return products purchased online within 14 days of receiving them, without the need for justification, as stipulated by Decree-Law No. 24/2014 .

Return Conditions:
  • The product must be in perfect condition , with no signs of use or damage.
  • The product must be in its original packaging , including all accessories, samples and/or promotional gifts, if applicable.
  • Opened or used products cannot be returned for hygiene and safety reasons.
Return Costs:
  • Return shipping costs are the customer's responsibility , except in the case of a delivery error (e.g. defective product or different from the one ordered).

If you wish to exchange the product for another (color, size, etc.), follow the steps below.

1. Contact our Customer Service at mimoucosmetics@gmail.com or +351 915969719 , providing your order number and details of the product you wish to return.

2. We will provide instructions for shipping the product.

3. After receiving and inspecting the product, we will send you a confirmation of approval or rejection of the refund.

We cannot guarantee that the new product will be in stock. If the product you want is unavailable, we will offer you a refund or the option to choose another product of equivalent value.

If the return is approved, the refund will be processed within 14 business days after confirmation. The refund will be made using the same payment method used for the purchase, unless otherwise agreed between the parties.

Payments

You can make your purchases using credit and debit cards , including Visa and Mastercard . In addition, we offer the option of payment via PayPal and MB Way for greater convenience. Feel free to choose the method that best suits you!

To use a discount code or coupon on Mimou, follow these simple steps:

  1. Add the desired products to your shopping cart.
  2. Click the shopping cart icon in the top right corner of the page, then select "Checkout."
  3. On the checkout page, you will see a field titled "Discount Code" or "Coupon".
  4. Enter your discount code or coupon and click "Apply".
  5. The discount amount will be automatically subtracted from your purchase total.

Please make sure the code is correct and pay attention to the expiration dates to ensure it is accepted. If you have any questions or problems using your code, please do not hesitate to contact our customer service!

Yes, paying with Mimou is completely safe! We use trusted and encrypted payment platforms to protect your personal and financial information. All data is transmitted securely, ensuring that your transactions are protected against fraud and unauthorized access. In addition, we accept recognized and widely used payment methods, such as credit cards, PayPal and MB Way, to offer you greater peace of mind when making your purchases.

Products

No, our products are not tested on animals. At Mimou, we follow a strict cruelty-free policy, ensuring that all our products are developed without any type of animal testing. We also do not sell any products with Snail Mucin, as we believe in ethics and responsibility, offering products that respect animal life.

At MIMOU, we offer personalized advice to help you find the ideal products for your skin type. Our team is available to guide you via WhatsApp or email , ensuring personalized and detailed service.

If you prefer a quicker solution, we have an online test available. With a few simple questions, it will help identify your skin type and suggest suitable products.

Some of our products are vegan and organic, while others are not. At Mimou, we make a point of providing transparent information about each of our products. Items that are vegan or organic will be clearly marked in their descriptions. This way, you can easily choose the products that suit your preferences and values.

Account and Orders

To create an account on Mimou, follow these simple steps:

  1. Visit our website at www.mimou.pt .
  2. In the top right corner of the page, click "Create Account" or "Register" .
  3. Fill out the form with your personal information such as name, email address and password.
  4. Please read and accept our Terms of Service and Privacy Policy .
  5. Click "Register" to complete the process.

Once you create your account, you'll be able to shop faster, track your orders, and manage your personal information. If you have any questions during the process, don't hesitate to contact our customer support!

To change or cancel your order at Mimou, follow these steps:

  1. Please contact us as soon as possible via email mimoucosmetics@gmail.com or by phone +351 915969719 .
  2. Please let us know about your desired change or cancellation, including your order number and details of the modification.

We will do our best to accommodate your request. However, if your order has already been processed or shipped, we may not be able to make the change or cancellation. We recommend that you contact us as soon as possible to increase your chances of success.

If you have a problem with your order, please follow these steps:

  1. Please check your order details , including delivery status and payment confirmation, to ensure everything is correct.
  2. Please contact our customer support as soon as possible via email mimoucosmetics@gmail.com or by phone +351 915969719 .
  3. Please let us know about the problem, providing your order number and a clear description of the situation (e.g. damaged product, incorrect item, or late delivery).

Our team is here to help and resolve any inconvenience you may have. We will do our best to ensure your satisfaction and resolve the issue as quickly as possible.

If you need to change your shipping address after you have placed your order, please contact us as soon as possible by email at mimoucosmetics@gmail.com or by phone at +351 915969719 . We will do our best to accommodate your request. However, if your order has already been processed or shipped, it may not be possible to make the change. We recommend that you contact us as soon as you realize the need for a change to increase your chances of success.

Promotions and Offers

To stay up to date with promotions and discounts at Mimou, you have several options:

  1. Subscribe to our newsletter: Sign up for our newsletter on the website to receive regular updates on new promotions, exclusive discounts and product launches directly to your email.
  2. Follow us on social media: Follow us on our social media channels, such as Instagram and Facebook, where we regularly share information about special offers and promotions.
  3. Visit our website often: Our homepage and promotions section contain current offers and any available discounts.

By using these options, you can take advantage of the best offers and save on your purchases!

Contact

To contact Mimou customer support, you can choose one of the following options:

  1. Email: Please send an email to mimoucosmetics@gmail.com , and we will respond as soon as possible.
  2. Telephone: Call +351 915969719 during our business hours, which are Monday to Friday, 9am to 6pm .
  3. Contact Form: Fill out the contact form available on our website. Our team will contact you as soon as possible.

We are here to help and resolve any doubts or questions you may have!

Mimou's customer service hours are Monday to Friday, 9am to 6pm. We are available to help with any questions or concerns you may have during this time. If you contact us outside of these hours, we will respond as soon as possible the following day. Thank you for your understanding!